10.21.2013 - MetLife puts customers first through the power of Office 365

REDMOND, Wash. — Oct. 21, 2013 — MetLife Inc., a leading provider of insurance, annuities and employee benefit programs serving more than 90 million customers, has selected Microsoft Office 365 to offset the challenges that can accompany a rapidly expanding global workforce and the company’s global presence. MetLife has begun deployment to its 64,000 employees and expects to have Office 365 fully implemented by November.

“As we expand our global presence, we had to start thinking differently about how to get things done more quickly while still putting our customers first. This absolutely affected the way we evaluated our previous technology investments,” said Jim O’Donnell, senior vice president and chief technology officer, MetLife. “As a whole, the insurance industry can be challenging for consumers to navigate, so getting all of our global employees onto one standardized platform helps us collaborate more effectively and efficiently. In turn, we can ensure the customer experience is as smooth and consistent as possible.”

The move to Office 365 will allow MetLife to reinvest cost savings into mission-critical technologies, which will enable MetLife to further strengthen its focus on customer-centricity. In an increasingly competitive industry, the ability to strongly differentiate the brand as customer-centric will help MetLife face competition from other insurance companies head-on.

“The opportunity to take advantage of Outlook and the other tools included in the Office 365 suite will ultimately help us mitigate the time and distance factors that can be detrimental to customer service. Office 365 supports and enables our strategy of customer-centricity,” O’Donnell said.

More information about how organizations are turning to Microsoft technology is available on the Microsoft Customer Spotlight newsroom.

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